Customer Service Specialist II

Round Rock, TX
Full Time
Mid Level
SUMMARY
Processes orders received by mail, e-mail, internet, telephone, or personally from customer or company employee by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 Individual will provide phone support to customers by:
  • Following all order entry procedures as defined in the Customer Service Manual
  • Creating and maintain electronic order files
  • Reviewing backorder report weekly
  • Checking stock for stock motors
  • Providing quotes and inventory updates on Stock Motors
  • Checking orders to make sure they shipped
  • Processing backorders per Customer Service Manual
  • Determining "hold status" per Customer Service Hold Policy
  • Reviewing and processing customer change notices
  • Creating new shipping addresses
  • Providing freight quotes
  • Assisting with Accounts Receivable duties, which includes invoicing, credits, rma credits and any others as needed.
  • Providing customers with order status report as needed.
  • Answering telephones and e-mails
  • Regular attendance is an essential function of this position

EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED); and 5 or more years related experience and/or training.

SKILLS AND ABILITIES
Good communications skills. 
Ability to multi-task.
Attention to detail.
Competent in Microsoft applications to include, but not limited to Microsoft Word and Excel
10 key by touch.
Typing 45+ wpm.
SAP experience a big plus.
Ability to work collaboratively as a team.

MANAGEMENT DISCLAIMER  
TECO-Westinghouse Motor Company's (TWMC) Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs.  This position description may not list all duties for this position.  The incumbent in the position may be asked to perform other duties.  This position description is not a contract for employment and either the incumbent or TWMC may terminate employment at any time, for any reason.
 
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